20 February 2020 01:36 PM

PM reviews report on unified government complaint mechanism

Friday، 14 February 2020 - 11:18 AM

The Council of Governors under Moustafa Madbouli reviewed on Thursday a report on the performance of the unified government complaint mechanism.

Madbouli referred to the boom the government achieved since assuming power in handling citizens' complaints.

This comes as part of political leadership's keenness on solving all problems facing citizens in different sectors, he added.

This mechanism became a platform through which citizens can convey his/her complaints to officials, he said, noting that the system had gained citizens' confidence and proven reliable, which is demonstrated by the increased number of complaints raised by citizens recently.

He said the mechanism managed to save time and effort and fight bureaucratic measures.

Director of the government-run complaint system Tarek Rifai hailed the higher level of government bodies' response to complaints in pursuance of President Abdel Fattah El Sisi's directives to open new channels of communication with citizens with a view to upgrading government services and easing burden on citizens.

According to the report, citizens of Greater Cairo and Alexandria represented 47 percent of the total number of complainants in 2019; whereas 34 percent of the complaints were raised by citizens of Delta governorates, 14 percent by upper Egyptian citizens and 5 percent by citizens of the Suez Canal governorates.

The report further indicated that 72 percent of the complaints were addressed to ministries, 23 percent to city halls, 3 percent to other state bodies and authorities and 2 percent to universities.


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